Shatterproof

Is there a registration fee?

No. Creating an individual campaign is free and open to anyone, anywhere! We do encourage making a first time donation to yourself to get your fundraising underway. 

Are there any fundraising minimums?

No. It’s up to you to come up with your own goals when you create your own fundraiser. We suggest starting with a goal of $500 and then check out the tools and guides provided in your Resource Center. You may be surprised how quickly you meet and exceed your initial goal. 

*Please note some specific Shatterproof sponsored campaigns may have a fundraising minimum attached. This will be indicated on the event page.

How much time do I have to commit to this?

It’s completely up to you! Most participants spend an hour or two updating their campaign webpage with photos and stories, sending emails to friends and family, and posting updates on social media. Hosting an event may take up more time but Shatterproof can provide you with guides and best practices to help you make a plan. 

Can I start a team?

Yes, Shatterproof knows putting on a fundraiser is a lot more fun when you do it with a group so we encourage you to invite friends, family, co-workers or members of your community to join your team or committee. As a team captain you can start your own team page allowing the team members to fundraise as a group or individually with their own personal pages. 

Can I use the Shatterproof logo on my materials?

Yes. We have provided logos, images and other collateral for you to use in our Resource Center. If you are creating unique collateral to sell or use as incentives we ask you submit to Shatterproof staff with a proof to review before ordering. If you can't find what you need please email support@shatterproof.org. 

Can Shatterproof provide me with brochures, donor forms and signage for my event?

Currently Shatterproof has relevant materials about our organization and mission available to download in your Resource Center. If you find you need more specific information please contact your Shatterproof staff representative or email support@shatterproof.org. 

Will Shatterproof send a representative to my event?

Shatterproof staff members love being at your events and try their best to attend when possible. However given travel costs and schedules it is impossible for us to have a representative at every event. If you would like to request a Shatterproof staff representative or Ambassador please contact support@shatterproof.org with your event name, date, location and a few details about your program. We will follow up to let you know if someone from Shatterproof is available to attend. We are also always happy to provide a letter of acknowledgement that can be read at your event

I want to participate in a local athletic event or race and it is not affiliated with Shatterproof. Can I fundraise on behalf of Shatterproof?

Yes! Create Your Own Fundraiser is a great way to participate in an organized fitness or endurance event while raising money for our mission. Grab some friends and join a local 5K or go the distance with a marathon or triathlon. Cyclist can participate in local rides or indoor spin-a-thons.  Into yoga or cross fit? You can also work with your local gym to donate a fitness class. If you'd like to plan a larger event that requires registration, please contact support@shatterproof.org to see how we can provide help. 

I would like to start an event that require ticketing or registration. Can Shatterproof help?

In most cases your fundraising page is versatile enough to manage your fundraising event, however if you feel your event requires online ticketing or registration, please contact support@shatterproof.org to see how we may be able to support you. Please include any event details you have available. 

Donate FAQs

What is Shatterproof's Tax ID number?

A Tax ID number identifies Shatterproof as a 501(c)(3) non-profit Organization. The Shatterproof Tax ID number is #45-4619712

Where should I mail donation checks?

All donations should be mailed to:
Shatterproof
101 Merritt 7 Corporate Park, 1st Floor
Norwalk, CT 06851.

Can I make a donation to a team?

Yes. You can make a donation to a fundraiser on a team or you can make a general team donation.

Who should I make my check out to?

Please make all checks payable to: Shatterproof.
Please make sure that in the memo it says Shatterproof: Create Your Own Fundraiser and who the donations should be credited to.

How do I find a participant's personal fundraising webpage?

Please visit the Top Campaigns page and begin typing the first or last name. Your options will display as you type.

How quickly can I expect an online donation to post to a participant's fundraising account?

Any donation made online should post immediately. If an online donation does not post within 5 minutes, please contact us.

What happens if I check the checkbox to "cover processing fees"?

If you check this checkbox, you will be charged the amount indicated next to the checkbox. This amount will also be visible to the non-profit. However, on the fundraising page, your intended - initial donation amount will be displayed.

Are donations tax-deductible?

All monetary donations are tax-deductible to the extent allowed by law.

For Canadian donations made online with a credit card, will the amount entered be in U.S. dollars?

Yes. For Canadian donations made online with a credit card, the amount entered in the online donation form will be in U.S. dollars.

Do all donors who mail their donations receive a receipt?

Any donor who mailed their donation and provided an address will receive a receipt via mail once the donation has been processed. If you made your donation in installments, you will receive a receipt each time a monthly payment is processed.

Do all donors who contribute online receive a receipt?

Yes, anyone who donates online, regardless of the amount, will receive a receipt via email.

How do I add a dedication when I make a donation?

When you make a donation online, you can designate what you want to appear as your recognition name on the participant's Honor Roll. This may be your name, or it could be something such as "From the whole Wolf family" or "in memory of Aunt Cathy."

Fundraising FAQs

What can I do if a check is written out to me personally?

If a donation check has been written out to you personally, you may endorse the back of the check and mail it in with a completed donation form to Shatterproof.

Can I mail in a cash donation?

It is not a good idea to send a cash donation in the mail. You may convert the cash into a cashier's check or you can deposit the cash into your checking account and mail a personal check from your account. Please mail all donations to:

Shatterproof
101 Merritt 7 Corporate Park, 1st Floor
Norwalk, CT 06851.

How quickly can I expect an online donation to post to my page?

Online donations are visible almost immediately. If you do not see a donation posted within 5 minutes, please contact us.

Can I enter a check online?

You can't enter a check online. What you can do is enter a check as a pledge. This can be done in the fundraising section of your headquarters page. The status of the check will be pending until the check is received by Shatterproof.

A donor is requesting a Tax ID number; what is that and how can I get it?

A Tax ID number identifies Shatterproof as a 501(c)(3) non-profit organization. Many donors will request this number to validate their donation as tax-deductible. The Shatterproof Tax ID number is #45-4619712.

Not all of my donors are showing up in the Honor Roll. Why?

As your donors make a contribution, they have the option of whether or not they want to appear in the Honor Roll.

Where can I find a list of the people who have donated to me?

Log in with your email and password to visit your headquarters page. Select the 'Donations Given' tab. You will then find a list of all of your donors as well as a list of all donors to your team .

How can I send a thank you email to my donors?

To easily send thank-you emails to donors, follow these steps:

1. Log in to your fundraiser dashboard
2. Click on the Messages Icon in the top left of the page and then click on 'Compose a Message' in the dropdown menu
3. Filll out the form following the onscreen prompts
4. Type the message in the provided fields, and click "Send Email"

Why am I receiving emails telling me that I've received a donation?

You are receiving these emails because we would like to keep you updated on your fundraising efforts. If you wish to stop receiving these updates, please login to your headquarters and edit your account preferences by selecting the 'Communication Settings' option in the Welcome dropdown menu located in the top right of the page.

Website FAQs

What is my personal page URL?

A personal URL is a shortened link to your team or personal page that you can send to friends and family in emails. A personal URL will look like this https://fundraise.shatterproof.org/ben.

Can a donor add a dedication message that appears in my fundraising honor roll?

When a donor makes a donation online, s/he can enter text to appear on the fundraising honor roll. This may be the donor's name, or it could be something like "From the whole Wolf family" or "In Memory of Aunt Cathy".